Faq

  • Q: How to Install and Use Art Ethanol Fires

    A:

    For all of you who failed to enjoy the pleasure of a fireplace because of a modest environment like a condo or an apartment, or simply because it is not allowed, there now is an alternative. Art Bioethanol fireplaces offer a unique and ecological way for you to enjoy the warmth and comfort you are looking for.
    How to Install and Use the automatic interlligent bio ethanol fires?

    The Structure and Design of Art Ethanol Burner:

    1.All our products come with 1 handset and 1 power adaptor amd Spare parts.

    2.Install the burner steadly.

    3.Connect Power Supply to the Burner.

    All our products come with power adaptor with plug

    An adapter is provided with your fireplace:INPUT 100-240 volt 50/60 Hz and OUTPUT 12V/7A or 12V 10A.

    Before positioning,the device must be connected with the supplied adapter to the power supply.

    4.Open the tank door,add moderate alcohol to stainless steel burner.

    Notice:You absolutely need to close the tank trap door if you want to ignite your ethanol fireplace.For sercurity reasons a system will check and lock the trap door before ignition.If the tank door is not closed,the LED screen will show”Door″.So after filling the ethanol tank,you need closed the tank door before using the thanol fireplace devices.

    5.Press the switch ON/OFF DURING 5 SECONDS or press on the remote control.after a few seconds an automatic ignition will take place.

    Operation of Igniting the bio ethanol fireplaces:

    1.Press the right button under the LED during FIVE SECONDS.
    2.The LED will show the operating time.
    3.the Pump will operate to pump the bioethanol into the trough of the fireplace.
    4.Then the igniter will work to ignite the ethanol.
    5.the temperature get above 78℃,it will ignite the ethanol.
    For the first the fireplace is used,we suggest to fill up the tank until it is full.
    Because when the burner is new,there is air inside the pump and the pipe,
    so it is a little bit difficult for the pump to pump the ethanol to the fireplace Trough.
    If the tank is full ,the pressure of the liquid could push the air out from the pump and the pipe,
    then the pump can work normal.
    So Our suggestion is to fill up the tank until it is full,and try to start the burner again.

    If the problem still exists, you need to open the fireplace, the step is as below:

    1.Clean all the ethanol out from the tank, make sure the tank is empty.
    2.Lossen the screws which are used to fis the top plate and the black box.
    3.Take the top plate out from the black box.But when you try to take the top plate out from the black box ,please
    pay attention,because there is two wires connceted between the top plate and the black box,you need to disconnect these two wires.
    4.The pump system is on the one side of the fireplace.The main problem is the air inside the pump,so Please try to push some liquid inside the pipe which is connected between the pump and the tank,then the pump could work normal.

    About Restart of Art fireplace with safety function:

    After shutting the fireplace,the Alcohol Tray is hot.If you want to restart,you need to wait arround 5 minutes until the temperature of the tray is bellow 60℃。If you start it immediately after shut off the fireplace,the “TEMP” will show on the LED screen.

  • Q: How to Install An Art Vapor Fire Device

    A:

    To make the vapor fireplace insert, you could simply use commercial ones already available on the market. Art Vapor Fire Team Focus on Intelligent Fires For more than 10 years.The quality and Technology are reliable with great value.
    1.Prepare the housing with cutout exactly to the specifications provided.10mm wider than the drawings for the housing.
    To install an Art vapor fireplace, you need to create a housing (a surface that will support the fireplace insert).

    2.Leave holes or gaps for air intake bellow the fireplaces.
    People may use vapor fires in many different places with different decorations,for traditional fireplace designs with/without logs or for modern designs with/without glasses arround,
    For different designs,we should make sure if there is enough air intake bellow the fireplace to let the vapor go upwards.
    3.Plug in the system and insert it into the housing.
    A standarded Volt electrical outlet is required. (best located inside the housing). The system comes with a 100/240V (50-60 Hz) – 24V UL Listed power adapter (converter).
    Unlike other vapor fire systems,An Art Fire vapor fire works with a low voltage system,so it is much safer.

    If people want to connect the water pipe to the fireplace,people can prepare a water plastic tube from the water pipe system in the housing and connect it to the fireplace.
    Turn on the faucet,water will comes into the fireplace automatically.When it comes to a spirit level,it will stop injection.So people no need to add water into the fireplace manually any more.

    As you can see, it is not that hard to build your own water vapor fireplace. Sure, you will spend more time to install everything.
    So, is it really worth it in the end? Well, that all depends on your crafting skills and your budget.

    General conclusions
    Water vapor artificial fireplaces are cool gadgets that will certainly entertain your guests! You can now also impress them by explaining the science behind these fake fireplaces! I hope that you enjoyed this review. If you want to know more functions and guidelines about Art water vapor fires,please contact us freely.

    Email us at : info@art-fireplace.com We will reply you within 12hours.

  • Q: How to Purchase Art Fire Devices

    A:

    Art Fireplace distributes its products in more than 100 countries and delivers to anywhere in the world. To find out where to purchase an Art Fireplace fireplace or insert, please fill in the form you can find on the contact page. An Art Fireplace agent will answer you by email within 12 hours along with a catalog and prices.
    If your request is more precise and includes one or more particular models, do not hesitate to mention them on the contact form. We will then send you the specific technical description of that product, an installation diagram with the measurements to be respected as well as an estimate including delivery costs.

    Is sample order available?
    For New distributors,we are pleased to offer a sample unit for first cooperation.

    How do I order and pay?
    After receiving your estimate and if you want to place an order, please send us:
    Your delivery address including postal code (plus a billing address if different).
    A telephone number for the deliverer.
    A copy of your payment
    Full payment on ordering:
    By bank transfer, with no fees
    Using the bank information provided on the estimate, please send us a copy so we can immediately proceed to ship your package.
    By PAYPAL using your credit card(+4%)
    If you choose this solution, please ask us for the PayPal invoice.
    This invoice will be sent to you within 24 hours by email.
    Follow the link included to pay directly on the secured PayPal platform.
    As soon as your payment is made, we will be informed directly and will ship out your order.
    The PayPal company will guarantee the delivery of your order

    How long does delivery take?
    Art Fireplace is a manufacturer, so it manages production and has a wide inventory.
    The products are shipped by large specialized companies such as DHL, TNT, UPS, etc.
    Generally, inserts and fireplaces are delivered within ten working days.
    For big order,we recommand shipping by sea.

  • Q: Function Features of Art Electronic Ethanol Fire Models

    A:

    With an Art electronic ethanol fireplace, lighting is done automatically, by simply pressing a button ON/OFF. There is no need to bring your hands near the flame. Also, this means you’re only lighting a few centiliters of the combustible injected by the pump and not the entire quantity of ethanol like in a manual reservoir burner.

    Art Ethanol Fire Models Featured Functions:
    1.Intelligent ethanol burner extinction or ignition ordered by electric board and a Button ON/OFF and remote control.
    2.Automatic filling injection and manual filling injection function for the burner.
    3. Material in stainless and MDF.
    4. Separately bio-ethanol tank and burning hearth.
    5. Co2 Safety infrared detector which stops the fire in the event of reaching un-authorized levels.
    6.Sake off function if the burner is moved by external force.
    7. Automatic electric pump to fill the combustion tray of the burner.
    8. With electronic heat detectors, it will automatic extinction when the temperature reaching the un-authorized levels.
    9. AC charger or battery charger with battery loader.
    10, With audio effect.
    11. Child Lock Function.

    Inspirations ecological fire: the mix of the cultures and the atmospheres! This will be a great idea for super interior fire space design!
    We can conceive all decorations with these new fire-devices. Really Nice idea to own a modern intelligent bio ethanol fireplace!
    Bring the intimate atmosphere of this beautiful fireplace in your home and enjoy the pure coziness.
    With flames of art ethanol Fireplace, Sitting together, Sharing the Happiness and Success with Your Family and Partners while drinking red wines, Talking, Playing, Laughing…That must be Great!!!

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